Security

Restricted access to the Network Operations Center is monitored by qualified personnel 24 hours a day, every day. Visitors and clientele are only allowed on-site if escorted by Network Operations Center staff. The entire Network Operations Center is monitored, ensuring prompt response and thorough coverage to fire or security alarms. We supply all our Network Operations Center customers with advanced firewall, encryption, intrusion detection and other security measures. The staff maintains a full digital video surveillance system of the Network Operations Center, with full on-site and off-site recording.

Failsafe Power Supply

The Network Operations Center currently has 800amps 480V (3200amps 110V) 3-Phase power currently available from PP&L. (Pennsylvania Power & Electric). The facility is currently backed up and protected by 150KVA Liebert. and 160KVA Powerware. 9135 facility-wide UPS (Uninterruptible Power Supply) systems, which feed PDI. & Liebert. PDU (Power Distribution Unit) systems. In a very rare case of utility outage, a Cummins. 250KW deisel generator starts automatically, taking over for the UPS systems and supplying all necessary power for the facility. The generator interfaces to the power grid thru an Asco. 7000 automatic transfer panel. The generator is powered by a 500 gallon fuel tank, capable of running without refueling for approximately 80 hours.

24x7x365 Monitoring

The Network Operations Center uses industry-standard SNMP (Simple Network Management Protocol) and provides round-the-clock monitoring of all hardware, including routers, switches, UPS systems, and servers. The Network Operations Center also monitors power, environmental factors (such as temperature and humidity), generator status, and network connectivity. All critical services/ports can be monitored, including FTP, HTTP, SMTP, HTTPS, SSH, TELNET, and POP3. The NOC provides network monitoring of the Local Area Network, Internet connectivity (all routers, switches, and wiring), and the Internet backbone via MRTG. Close and constant communication with our upstream backbone providers ensures that our customers have constant access to high-performance Internet connections. Failure on any monitoring service results in audible alarms, LAN messages, and alerting the staff paging system.

Hardware

The Network Operations Center utilizes ONLY top name brand hardware. The network is centered on a Cisco. GSR12000 Border Routers, and Cisco 7206VXR Core Routers, connecting via Gigabit Ethernet (1000mbps) to the Extreme. Summit. 5i & 4 primary switches. Hewlett Packard. Procurve. & Extreme. Summit. 24/48 managed switches comprise the power and stability of the network, operating at 100mbps switched ethernet speeds. Hardware utilized in the facility is comprised of name brands, including the following: Intel., Asus., Abit., AMD., 3Com., Hewlett Packard., Adaptec., Cisco., , Kingston., Micron., Crucial., IBM., Maxtor., Western-Digital., Seagate., Quantum., Dell., Realtec., & Belkin.. APC., Tripp-Lite., Powerware., & Liebert. UPS Systems provide the power backups, along with a Cummins. generator system. Facility monitoring is provided by a Panasonic. WD-500 Digital Video System over Sony. & Panasonic. CCTV cameras.

Connectivity

The network is connected via Gigabit Ethernet handoff(s) (1000mbps) on a redundant/dual-path OC48 (2048mbps) sonet-ring fiber-optic transport connection to Commonwealth Telephone. (CTSI.), NorthEast PA's 2nd largest Telco. Verizon. (Formerly Bell Atlantic PA) and PPL Telcom., (a sub-division of Pennsylvania Power & Electric. - PPL.) fiber is also available in the facility. The network currently connects BurstNET POPs (Points of Presence) in Scranton, Wilkes-Barre, & Philadelphia, with others to be completed shortly. BurstNET. transit is provided via Gigabit Ethernet (1000mbps) from Level3. (http://www.level3.com), Cogent. Communications (http://www.cogentco.com), BTN Access. (http://www.btnaccess.com), & Yipes!. Communications (http://www.yipes.com)(pending). For redundancy, BGP4 (border gateway routing protocol) is utilized to maintain the speed and uptime. If one backbone line goes down, it will balance the load to the other(s). If one line gets congested, it will load balance the traffic. The NOC is currently negotiating with major backbone providers to open POPs in the Scranton PA facility. Burst/HostNOC is currently the only major data center/co-lo facility within 60-75 miles of the Tier-3 Scranton/Wilkes-Barre PA USA Metro Area.